Mediafax (Mediafax)
Czech markets  |  October 23, 2012 11:45:06

AAA AUTO opens a special contact center


PRAGUE (MEDIAFAX) - Much better service for the customers should bring on Tuesday opened a contact center company AAA AUTO. Customers, this center should provide comprehensive care from the very initial purchase or sale of the car using the after-sales service to maintain long-term contacts.

"Contact Center AAA AUTO arose mainly because we better take care of our customers' satisfaction. Want to work with us traded love to your good impression of the purchase or sale of a car share with my friends and of course, make us turn back in time , "said CEO of AAA AUTO Carolina Poplar.

In addition to department contacts with customers or telemarketer will also fall under center workplace complaints and will also work closely with the Ombudsman AAA AUTO, in which position he started from 1 October causing Milan sad.

"The Ombudsman plays a key role in the complicated case of disputes, which fortunately are not common. Rationale is that customers know that it can, if necessary, at any time. Our common goal is to now relatively insignificant number of complaints further minimize as much as possible. on both sides, we will continue to work hard, "said Poplar.

AAA AUTO Group has been on the market for 20 years. It currently operates a network of 30 branches in the Czech Republic, the Slovak Republic and Russia. AAA AUTO Group sold for the first nine months of 2012 a total of 39,002 cars. In September 2012, the company launched Mototechna old-new brand, which focused offer premium "good as new" used cars up to two years of age and a maximum of 30,000 miles driven.

Francis Bužek, buzek@mediafax.cz

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