Vstřícná banka (Vstřícná banka)
Markets  |  December 18, 2012 13:55:50

OVB friendliest bank - launched Handicap Friendly

OVB friendliest bank as first client user rating of domestic banks extends from the end of 2012 its assessment of banks for people with disabilities. OZP will gain a unique opportunity to assess domestic banks in terms of needs, problems and perspective of this group of people.

  You are a person with disabilities, have difficulties in access to your bank in your neighborhood, or you are not satisfied with the availability and scope of banking services to your bank? It is not to your bank friendly? We can now give their bank certificates and warn her to their problems. Bank persons with disabilities not only evaluate numeric form (1 - worst, 10 - best), but also by comments and discussion contribution.

Bank ratings from persons with disabilities

Persons with disabilities are on the website www.vstricnabanka.cz evaluate banks from their subjective view based on the recommended criteria. Application for Evaluation is simple and easy to understand. User OZP judge each or only some of the banks, numerically, or even verbally, then use a very brief registration form on the bottom of the page to evaluation. Rate OZP, each once per quarter.

The evaluation results announced by the organizer of each quarter of the year, along with a general assessment of banks for the relevant quarter. Once a year, then with OVB friendliest bank also announced the OVB friendliest bank - Handicap Friendly.

"We are pleased that the project is advancing OVB are opposite bank, and that this step you are moving significantly further. We strive to provide our handicapped fellow citizens for a long time to offer an individual approach, and if we succeed in this release to focus the attention of other companies, especially banks, in this direction, fulfills its purpose as well as they are doing themselves OVB Colliding Bankcultivate financial market, "says Jaroslav Matula, a spokesman for OVB Allfinanz as He adds that it is also a project OVB friendliest bank - Handicap Friendly planned as a long-term.

"I think that declare in a second category of the friendliest bank and also designed for people with disabilities, it is a meaningful extension of our evaluation to provide relevant feedback to banks and lots of useful information for people with disabilities," adds the owner of the project sitewww.bankovnipoplatky.com Patrik Nacher.

Not only the evaluation as well as information and service

In order to enable the bank to seamlessly OZP, will include a new section Handicap Friendly and quantity of information on measures of banks in relation to persons with disabilities, as well as information from the very banks and other advisory and informational articles.OZP and to evaluate gain broad support and information service. OZP wants titular organizer and partner in this way in the future as well as educate.

OVB Responsive Bank - Handicap Friendly become a center of information for persons with disabilities

In the future he wants organizer and titular partner based on the evaluation OZP, their observations, comments and discussions to build a section of Handicap Friendly as a center of information from the world of banking specially designed for people withdisabilities.

OZP to not only get the chance to evaluate the bank itself, but will be able to find all the information about local banks, barrier-free locations, contacts, news and actions banks in relation to persons with disabilities, forums, counseling and advisory information from the world of finance and banking. "Any other activity, which leads to greater awareness of people with disabilities on the one hand and its greater involvement on the other hand, is very useful," says the project CNDC President Vaclav Beauty.

Banks with persons with disabilities counted

Most of the banks participating in the current assessment has OVB are opposite bank, given to people with disabilities more or less attention. We contacted the bank with the exploration of what measures or steps to or in support of persons with disabilities in the past have taken, or vice versa prepared. Only a minority of banks to questions we did not answer or refused to answer. Examples of measures:

Barrier-free branch

All banks participating in the survey cited as their most common action in relation to the OZP equipment branches wheelchair access.

Clear and intuitive internet banking

Most banks also mentioned that the OZP support internet banking, which may benefit persons with disabilities, or people with hearing disabilities. Not every bank has its own internet banking adapted for people with visual disabilities.

The presence of a special relationship manager at branches

The presence of a special adviser for communications with DP said more than half of the surveyed banks. Banks in this case provided at least at some locations services consultant with knowledge of sign language or printed in Braille.

Special ATMs for the visually impaired clients

Only a minority of banks then mentioned that operates ATMs for the special needs of persons with disabilities.

Priority calling clients OZP

Similarly, the bank said as minority-friendly measures OZP - paging system with priority invoking these people.

For more information, visit www.vstricnabanka.cz .

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