Vstřícná banka (Vstřícná banka)
Markets  |  December 19, 2012 09:15:12

Survey: Banks Offer and measures in favor of persons with disabilities from the perspective of banks


Most of the banks participating in the current assessment has OVB are opposite bank, given to people with disabilities more or less attention. We contacted the bank with the exploration of what measures or steps to or in support of persons with disabilities in the past have taken, or vice versa prepared. Only a minority of banks to questions we did not answer or refused to answer.

Participated in the survey, these banks:

Czech Savings Bank, CSOB in conjunction with the Postal Savings Bank, Commercial Bank, UniCredit Bank, LBBW, Air Bank, Raiffeisenbank, Equa bank, Fio banka, Citibank

The results of our survey:

Barrier-free branch

All banks have stated that their most common action in relation to the OZP equipment branches wheelchair access. The application of this measure in most of its branches reported 10 out of 10 banks that participated in the survey. Greatest extent and availability of wheelchair branches offers in our evaluation of PSB.

Clear and intuitive internet banking

Most banks also mentioned that the OZP support internet banking, which may benefit persons with disabilities, or people with hearing disabilities. Not every bank has its own internet banking adapted for people with visual disabilities. Clarity or adaptation of Internet banking for OZP reported 6 of 10 banks that participated in the survey. Most internet service providers for people with disabilities by offering our assessment of UniCredit Bank.

The presence of a special relationship manager at the branches or on the telephone lines

The presence of a special adviser for communications with DP said more than half of the surveyed banks. Banks in this case provided at least at some locations services consultant with knowledge of sign language or printed in Braille, telephone banking for people with visual disabilities, etc.The presence of specialized consultants at its branches or telephone support said 6 of the 10 banks that participated in the survey

Best equipped offices and sophisticated support system OZP by consultants according to our assessment of Czech Savings Bank.

Special ATMs for the visually impaired clients

As a further measure to support the OZP for the use of banking services, the Bank special ATMs for the visually impaired. This measure uses in its statement 4 of 10 banks that participated in the survey.

Most ATMs for visually impaired people has CSOB in conjunction with the Postal Savings Bank. Appreciate the need and the Czech Savings Bank, which was launched in 2005, the first ATM designed for the needs of people with disabilities.

Priority calling client disabled and prompt provision advisor

Similarly, the bank said minority-friendly measures such as persons with disabilities - a system with priority invoking these people. This option reported 5 of 10 banks that participated in the survey.

Equipment affiliates device that helps OZP

The existence of equipment to facilitate the OZP communication with the bank or use of banking services at branches reported 4 of 10 banks that participated in the survey. The most sophisticated system of aids and equipment for persons with disabilities, including specialized branches according to our assessment of the Czech Savings Bank.

For more information, visit www.vstricnabanka.cz .

www.vstricnabanka.cz
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