Vstřícná banka (Vstřícná banka)
Markets  |  January 02, 2013 17:36:35

Friendliest bank for persons with disabilities is still Czech Savings Bank and Postal Savings Bank

In the first client bank rating OVB Responsive Bank, based on a survey of banks compared organizer rating banks in terms of their view and access to a group of people with disabilities. Which bank emerged from the survey best?

A survey conducted servers organizerwww.bankovnipoplatky.com and www.vstricnabanka.cz the launch of the first client rating of banks by persons with disabilities OVB Responsive Bank - Handicap Friendly. In this first survey ratings themselves still do not feature people with disabilities, whose evaluation will be launched at the beginning of 2013.

Survey through their answers attended ten domestic banks. Czech Savings Bank, CSOB in conjunction with the Postal Savings Bank, Commercial Bank, UniCredit Bank, LBBW, Air Bank, Raiffeisenbank, Equa bank, Fio banka, Citibank.

Most of the banks participating in the current assessment has OVB are opposite bank, given to people with disabilities more or less attention. We contacted the bank with the exploration of what measures or steps to or in support of persons with disabilities in the past have taken, or vice versa prepared. Only a minority of banks to questions we did not answer or refused to answer.

All ten of the participating banks, among other things, evaluated on the client rating OVB responsive bank. Organizer, the servers www.bankovnipoplatky.com www.vstricnabanka.cz and compared according to several categories of banks dealing with the quality and extent of access to persons with disabilities.

Category rating survey

The first category was the extent and quality of barrier-free branches.

The second category was clear and intuitive internet banking, and other Internet services.

The third category was the presence of a specialized consultant at branches respectively. on telephone lines.

The fourth category, the scope and quality of the offer ATMs intended or adapted for people with disabilities.

The fifth category branches facility equipment or services assisting people with disabilities.

Organizer determine friendliest bank in each category and their location in each category then diagnosed friendliest bank for people with disabilities. Since the new year 2013, the Bank will assess their own view persons with disabilities within the project itself OVB Responsive Bank - Handicap Friendly. The first results of the assessment of banks' persons with disabilities will be available in early April 2013.

The results of our survey:

OVB friendliest bank assessed by the server www.bankovnipoplatky.com and www.vstricnabanka.cz , according to the survey of banks to their friendliness towards OZP became the Czech Savings Bank and Postal Savings Bank, which scored the most in each category of the survey.

Barrier-free branch

All banks have stated that their most common action in relation to the OZP equipment branches wheelchair access. The application of this measure in most of its branches reported 10 out of 10 banks that participated in the survey. Greatest extent and availability of wheelchair branches offers in our evaluation of PSB.

Clear and intuitive internet banking

Most banks also mentioned that the OZP support internet banking, which may benefit persons with disabilities, or people with hearing disabilities. Not every bank has its own internet banking adapted for people with visual disabilities. Clarity or adaptation of Internet banking for OZP reported 6 of 10 banks that participated in the survey. Most internet service providers for people with disabilities by offering our assessment of UniCredit Bank.

The presence of a special relationship manager at the branches or on the telephone lines

The presence of a special adviser for communications with DP said more than half of the surveyed banks. Banks in this case provided at least at some locations services consultant with knowledge of sign language or printed in Braille, telephone banking for people with visual impairments, etc. The presence of specialized consultants at its branches or telephone support reported 6 of 10 banksThat participated in the survey. Best equipped offices and sophisticated support system OZP by consultants according to our assessment of Czech Savings Bank.

Special ATMs for the visually impaired clients

As a further measure to support the OZP for the use of banking services, the Bank special ATMs for the visually impaired. This measure uses in its statement 4 of 10 banks that participated in the survey. Most ATMs for visually impaired people has CSOB in conjunction with the Postal Savings Bank. Appreciate the need and the Czech Savings Bank, which was launched in 2005, the first ATM designed for the needs of people with disabilities.

Equipment affiliates device that helps OZP

The existence of equipment to facilitate the OZP communication with the bank or use of banking services at branches reported 4 of 10 banks that participated in the survey. The most sophisticated system of aids and equipment for persons with disabilities, including specialized branches according to our assessment of the Czech Savings Bank.

For more information, visit www.vstricnabanka.cz .

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