TNBiz (TNBiz)
Business  |  April 03, 2013 10:01:16

New tricks e-commerce: What to watch out for when buying!

By law, every customer has the right to 14 days without giving a reason to return goods bought over the internet. But some e-shops to try to circumvent this new twist, which has this two-week "trial period" button.

If you want the Internet had ordered the matter up personally in our store, merchants trying to pretend like it's totally normal purchase.

"The intention of the trade is obvious. Transm Package with your order as present purchase in our store, so customers do not have to award statutoryright to withdraw from the contract within 14 days. However, it is clear that although the electronic purchase it, "says consumer counseling dtest Luke Green.

Web Green then said that a similar trick to damage to customers trying to squeeze by small e-shops, with the larger ones, such practices would not be threatening.

"But the bigger online stores often introduce charges for private consumption goods, so you probably want to compensate for shipping and handling.And rely on the fact that customers would rather pay a fee than to buy the whole completed again, "said Green.

Another unpleasant surprise then you can expect when buying such as a refrigerator or other goods, where you pay a recycling fee.

Lots of e-commerce is the price shall not, to come out better on price comparison sites. And you go, you select the fridge, fill in all the forms ... A payment when you suddenly realize that the price of two hundred swelled recycling fee that dealer "forgot" to include at the beginning of the purchase.

"Even in these cases, traders rely on the customer rather pay than to look for another merchant," describes his experiences Luke Green.

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